Except where otherwise specified, we, BF Aviation Limited t/a Directline Flight, of 20 Southend Road, Beckenham, Kent BR3 1SD act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any flights or other services you purchase (“Flight Booking”) or for the acts or omissions of any airline supplier or operator of the aircraft (“Supplier/Principal”) or other person(s) or party(ies) connected with any Flight Booking. For all Flight Booking, your contract will be with the Supplier/Principal of the Flight Booking in question. When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Flight Booking. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Supplier/Principal you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal's liability to you. Copies of applicable conditions are available on request from us.
The airline may provide a booking confirmation directly to you by e-mail and in such cases we will be unable to access or alter your booking. As such, any amendments to your booking must be made by you, directly with them, except where we state to the contrary in these Terms and Conditions
Flight Only Ticket Fully Paid Exemption
1. Subject to paragraph 4, the Civil Aviation Authority, in exercise of its powers under Regulation 11 of the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012 as amended, exempts any person who makes available flight accommodation in the circumstances set out in paragraph 2 or 3 from the need to hold an Air Travel Organisers’ Licence.
2. This exemption applies if the person making available flight accommodation:
a) purchases the flight accommodation from the operator of the aircraft on which the flight accommodation is made available; and
b) pays the full cost of the flight accommodation charged by the operator to the operator at the time of purchase, and the operator immediately issues a confirmed ticket which the person immediately supplies to the consumer; and
c) states clearly on all invoices and receipts issued in respect of that flight accommodation: - “This sale is not protected under the ATOL Scheme”.
3. Alternatively, this exemption applies if the person making available flight accommodation:
a) purchases the flight accommodation from the operator of the aircraft on which the flight accommodation is made available using the services of a fully automated flight reservation system;
b) pays the full cost of the flight accommodation charged by the operator to the operator at the time of purchase via that reservation system;
c) the operator immediately issues a confirmed ticket which is immediately received by the consumer; and
d) states clearly on all invoices and receipts issued in respect of that flight accommodation: - “This sale is not protected under the ATOL Scheme”.
4. This exemption does not apply if:
a) the flight accommodation is made available as part of a package; or
b) the operator of the aircraft on which the flight accommodation is made available states in its terms of business, or anywhere, that it reserves the right to refuse to carry a person that purchased flight accommodation on aircraft it operates other than direct from its website or where that flight accommodation was made available by a person other than the operator.
c) Exemption Number 10/2012 is hereby revoked.
5. This exemption came into force on 1 July 2018.
Please note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.
9. Airline Refund Procedures: Some airlines take many weeks to process a refund. Once identified, we will forward that refund to the card used to make the booking. If you have requested a refund or voucher directly from the airline you must inform us, so we can identify and process upon receipt.
10. Chargebacks and claims against Service Providers
Unless such rights have arisen under section 75 of the Consumer Credit Act 1974, you agree not to issue any chargebacks or otherwise dispute transactions with your payment card issuer against us (“Chargeback”). Rather, your rights to refunds and other claims shall be governed solely by these Terms and Conditions. You also agree that if you initiate a Chargeback (including under section 75) or make a demand for payment from a Service Provider (which may be satisfied by the payment of cash, issue of vouchers or as otherwise agreed between you and the Service Provider), we shall be entitled to take such steps as we consider reasonable to ensure that you are not paid twice for the same claim. This may include suspending any obligations we may have to pay you under these Terms and Conditions (or otherwise) until the Chargeback or claim against the Service Provider has been finally determined and the time limit for any challenge or appeal has expired. Should you initiate a successful chargeback for a flight that operated, we will take such legal steps as are necessary to recover the monies from you.
12. Visa, passport and health requirements: Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the Flight Booking you chose to purchase. Information on visa, passport, and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up-to-date position with the supplier of the Flight Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
You should check the latest information on coronavirus, safety and security, entry requirements and travel warnings here.
If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you. If you contact us, we will act as a liaison between you and the Supplier/Principal, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the Supplier/Principal directly.
14. Service Providers: Conditions of Carriage & Fees
15. Law and Jurisdiction: These Agency Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction in relation to any claims or matters arising from them (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).