For your own protection, our Booking Conditions require that you have adequate travel insurance if travelling outside of the United Kingdom. 


This insurance has been arranged through Citybond Suretravel, (a division of Citybond Holdings Plc.), and is administered by the Union Reiseversiherung AG, UK.  Citybond Suretravel and Union Reiseversicherung AG, UK are both authorised and regulated by the Financial Services Authority.

'COOLING OFF' PERIOD: If after reading your policy you are not satisfied for any reason, you must return it to directline-holidays within 14 days of issue in order to receive a full refund of premium, provided that a claim does not exist and travel has not taken place.


For each Insured Person               

Cover Up To


Cancellation, Curtailment & Trip Interruption Charges £1000 £95  (except loss of deposit £25)
Emergency Medical Expenses £5,000,000 £95
Hospital Benefit £500 (£25 per day) Nil
Personal Accident £10,000 Nil
Missed Departure  £500 (Europe) £1000 (outside Europe) Nil
Personal Liability  £1,000,000 £95
Legal Expenses and Assistance  £10,000 Nil
Personal Baggage* Valuables - single article, pair or set of articles  £750
Personal Money  £150 (cash), £250 (other money) £95
Travel Documents  £250 £95

* If you need increased cover, please check your Home Contents policy first as most people can have their valuables insured under this policy while they are away for a minimal additional cost.


This policy contains restrictions regarding Pre-Existing Medical Conditions of the people travelling and of other people upon whose health the trip may depend. Prior to purchasing our Insurance YOU ARE ADVISED TO READ the information BELOW and the POLICY WORDING CAREFULLY.

directline-flights Travel Insurance operates on the basis that all Insured Persons are not travelling against medical advice nor with the intention of obtaining medical treatment abroad. The insurance will NOT cover you if you have any undiagnosed symptoms that may require treatment in the future (i.e. symptoms for which you are awaiting investigations/consultations, or awaiting results of investigations, and where the underlying cause has not been established).

 No claim arising directly or indirectly from a Pre-Existing Medical Condition affecting an Insured Person will be covered unless:

  •  You have declared that condition to the Underwriters; and

  •  You have declared any changes in your health or prescribed medication; and

  •  The Underwriters have accepted that condition or change in condition for insurance in writing prior to departure.

 Note: A Pre-Existing Medical Condition is considered to be:

  • Any medical or psychological sickness, disease, condition, injury or symptom of which you are aware for which you have required treatment, medical consultation(s), prescribed medication or follow-ups at any time during the 2 years prior to the commencement of cover under this policy and/or prior to the trip;

  • and/or any cardiovascular problems (e.g. heart attack, angina, chest pain, palpitations, any other heart condition, hypertension (raised blood pressure), blood clots, raised cholesterol); any cerebrovascular problems (e.g. stroke, transient ischaemic attack, brain haemorrhage), of which you are aware, that have occurred at any time prior to the commencement of cover under this policy and/or prior to the trip.

 (A full definition is shown in the policy document.)

To declare a Pre-existing Medical Condition or a change in your state of health or prescribed medication, you should contact Citybond Suretravel's Medical Screening Department, Healthcheck247, at, or telephone them on 0333 207 0588  (Mon. to Fri. 9.30am to 5.00pm, Sat 9.30am to 12.30pm). Please note that calls to Healthcheck247 may be monitored or recorded for audit or training purposes.

Failure to declare any Pre-existing Medical Condition that is relevant to the insurance may invalidate the Policy.