Data protection and Privacy Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide (such as name, address, any special needs/dietary requirements etc). We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will only however, pass any information onto any person responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers (whether in the EEA or not) we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons). All telephone calls are recorded and may be used to check the accuracy of information given by you.  The call recordings may also be used for training purposes.

Marketing

directline flights will never sell personal information. Our employees and associated companies are obliged by us to respect confidentiality. We will not use your information, or the information provided by you regarding friends or others in your party, for any purpose other than carrying out your booking or, provided you have not objected to it, to inform you of offers in the future, via email and other means.

directline flights booking conditions

Cookies

We make use of cookies to gather valuable information about how users move around the site. This enables us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifying information. Two of the cookies we use are essential for parts of the site to operate and will have already been set. You may delete and block all cookies from this site, but please note that parts of the site may not work.

Essential Cookies

Name Typical Content Expires
CFID Randomly generated number Never
CFTOKEN Randomly generated number Never

Functional Cookies

Name Typical Content Expires
EnquirySource The source used to arrive at the site, e.g. Google, Yahoo, etc... 90 days
CustomerID Sequentially generated number 90 days
BNI__LB1VIP87 Randomly generated number 1 hour

Site Analytics Cookies

Name Typical Content Expires
__utma Randomly generated number 2 years
__utmb Randomly generated number 30 minutes
__utmc Randomly generated number When you exit the browser
__utmz Randomly generated number + info on how the site was reached 6 months

Additional Information

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.