Miscellaneous

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How do I keep up to date with travel news?

Read directline holidays news for a list of our press releases...

ABTA, The Association of British Travel Agents, is the organisation which represents UK travel agents and tour operators...

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What is a Tour Operator?

A tour operator combines different components to create a holiday...

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What if my question hasn’t been answered?

If these FAQ’s do not answer your query and you need to contact us...

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How long will it take to get a reply to my email?

We will endeavour to respond to your email within 72 hours...

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When can I contact Customer Services?

Customer Services is open Monday to Saturday 0900 - 1700...

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I don't have all the money now, do you offer part payment? Credit or deposit schemes?

We only offer 'part payment' for large group bookings and only with on selected routes and airlines...

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What is your privacy policy?

If you would like to find out more about the information we hold about our customers, how it is stored and how it is used, please view...

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