What happens if my baggage is stolen, lost or damaged?

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Q: What happens if my baggage is stolen, lost or damaged?

A: If this happens, you must report any lost or damaged baggage to the airline's handling agent at your arrival airport. You will be given a form to complete. If you need to claim for damaged or lost luggage, you will need to send a copy of the form to your travel insurance company within 21 days of the receipt of your baggage.

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